All hats from Chaos on the Sidelines are handmade and custom pressed.

Because each item is individually created, slight variations in patch placement, chain style, or design details may occur.

These small variations make every piece unique.

Our hats and accessories should be handled with care to maintain their quality.

To keep your hat looking its best:

• Avoid pulling on patches, pins, or chains
• Do not machine wash
• Spot clean only when necessary
• Store carefully when not in use

Improper handling may cause damage to patches or accessories.

Custom orders are created based on the design details requested and approved by the customer.

Once a custom order has been finalized and production has begun, changes or cancellations may not be possible.

Customers are responsible for confirming that all requested details (such as patch wording, numbers, colors, and placement preferences) are correct before production begins.

Due to the personalized nature of custom items, all custom orders are final sale and cannot be refunded or exchanged.

Each hat from Chaos on the Sidelines is individually handmade.

While every effort is made to follow the intended design, patch placement and layout may vary slightly due to the handmade process and the shape of the hat.

These slight variations are normal and part of the unique character of a handmade product.

Actual product colors may vary slightly from what appears on screens due to lighting, photography, and individual device display settings.

Patch styles, chain styles, and materials may occasionally vary slightly depending on supplier availability while still maintaining the overall look and quality of the design.

All patches, chains, pins, and decorative accessories are securely attached by hand; however, they are decorative elements and should be handled with care.

Pulling, snagging, excessive bending, or rough handling may cause damage or detachment over time.

By purchasing from Chaos on the Sidelines, you acknowledge that patches, chains, pins, and other add-ons are not indestructible and may experience normal wear with use.

Chaos on the Sidelines will not be held responsible for damage caused by improper handling, pulling, snagging, or normal wear and tear after delivery.

Small parts and accessories should be kept away from young children as they may pose a choking hazard.

Due to the custom and handmade nature of our products, all sales are final.

Chaos on the Sidelines does not offer refunds, returns, or exchanges.

If your order arrives damaged or there is an issue with your order,

please contact us within 48 hours of delivery so we can review the situation and determine an appropriate resolution.

Shipping times may vary depending on order volume, customization requests, and product availability.

Customers will receive tracking information once their order has shipped.

Chaos on the Sidelines is not responsible for shipping delays caused by the carrier once the package has been transferred to the shipping provider.

Chaos on the Sidelines respects your privacy.

Any personal information collected through orders, messages, or sign-ups (including name, address, email, or phone number)

will only be used to process orders, provide customer service, and communicate important updates regarding your purchase.

We do not sell, trade, or share customer information with third parties.

By contacting, submitting an order, or purchasing from Chaos on the Sidelines, you acknowledge that you have read, understood, and agreed to all shop policies, terms, and conditions listed on this page.

By completing a purchase, you accept responsibility for the care and handling of your item.

Chaos on the Sidelines will not be held responsible for damages caused by improper care, normal wear and tear, loss, or misuse of products after delivery.

Thank you for supporting a small business and being part of the Sideline Chaos community.